Refund Policy

Cancelling

You can cancel anytime from Manage billing on the pricing page. You keep your plan until the end of the period you have paid for, and you will not be charged again.

We do not refund the unused part of a monthly or yearly billing period.

Upgrading

When you upgrade, you pay for the new plan and your previous plan ends. The unused part of the previous plan is added to your account as credit and is used automatically on your future invoices. This credit is not paid back to your card or bank account.

Downgrading

A downgrade starts at the end of your current billing period, so there is nothing to refund. You keep your current plan until then.

When we do refund

We refund charges that should not have happened, for example:

• a duplicate charge for the same plan and period
• a charge made after you cancelled
• a billing error on our side

How to ask

Email info@aicines.com from the address on your account within 30 days of the charge, with the invoice number. Approved refunds go back to the original payment method, and your bank usually shows them within 5–10 business days.